Yesterday, it was Easter and after church we went to Benihanas to have lunch.The service was great until the cook arrived at the table.
He did not seem ready for his day at all. He forgot people's food, he over cooked it as well. After, getting our food packed up by the waitress I looked at my wife and said he forgot our chicken! Because we both ordered chicken and steak for lunch.
A minute later the cook walks out with two small plates of chicken. He handed me one and I grabbed it and about 3 seconds later I threw on the table. It was the hottest plate I've ever touched. The plate burned my hand pretty bad.
He never said it was hot. And when someone hands you something your nature reaction is to grab it.
The manager came to the table right away to tell me he was going to take care of the bill.They gave me some burn gel and took down my information.
More Review Details
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- Reason of review:
- Poor customer service
- Product or service
- Benihana Chicken
- Review category
- Cafes, Restaurants and Bars
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