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Updated by user Jun 02, 2016

I spoke to the manager Jan, not once but twice, she assured me that she would look into the matter and get back to me, she did not, I called her back after two weeks, she then says yes I am sorry and I will send you something for your trouble, it never came, even after she seen that my entire party paid the company $500 that night for 3 tables, and my service was not important enough for her to follow through, 907-306-****

Original review posted by user Jun 01, 2016

I guess my complaint was of no concern to this business, this is my third attempt at contacting the corporate to no avail, the Manager Jan who I have spoke with twice here at our local office Anchorage, has done nothing she promised me. For one she didnt even call me back as promised, I had to call her again a week later, and then she said she spoke to her employees and found out that our experience was very poor and said she would put something in the mail for my time, and it never came, really all I asked was to get to to top of the chain with my complaint and I still cannot get this company to contact me, once they get your money who cares about how your service was, there wont be a next time and I have been telling everyone I know, one person tells 10 people, I can at least make you lose 10 customers

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: gift card to come back and eat again and get better service and treated with respect, just because someone lets you know about poor service, does not mean you treat them less respect than you do a customer who chooses to keep there mouth shut, .

Benihana Cons: Service, Food, Management, Manager attitude, Chef that staffed our table, Customer service, Errors on the bill.

Location: Anchorage, Alaska

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Guest

I have the exact same complaint. All I get is a recording that "they are busy or out of the office."

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