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Feb 11 2017 8:33pm GM on Duty: Masa Sato To Whom It May Concern, To be clear, the GM was not involved when the situation occurred, however, the Manager on duty refused to give me his name. I would like to register a formal complaint against Benihana, Miramar at the location of: 3261 SW 160th Ave, Miramar, FL 33027 I have been a regular patron of this location for many years, and a patron of Benihana's various locations from Chicago to Honolulu, for many years before that.

Tonight I was eating appetizers and having beverages with my husband and 2 small children at the bar area while waiting to be called to be seated at a table. We were there for less than 45 minutes or so with no issue when 2 other guests came to sit beside us. The guests were noticeably irritated (for reasons unknown) when they sat and began complaining to the bartender immediately. At this point, they also turned their attention to us because they did not like the fact that my children were occupying space in this area.

At this point I was harassed and physically threatened by one of the guests. A manager was called to attend to the situation. He did not speak with either myself nor my husband, but went immediately to the guests who were causing the commotion to ask them to settle down. I was dismayed to see that he did not immediately ask for these unruly patrons to vacate the premises.

As soon as he left, these troublemakers began threatening me again. There was clearly some psychological issue with the girl that was causing the problems, and I feared for the safety of my children who are 11 and 7 years old. I had no option but to call the police because Benihana's management was not willing to handle the situation, and the matter was beginning to escalate. Once the police arrived, the same manager refused to ask these trouble makers to leave, and the police informed me that they did not have the jurisdiction to forcibly remove them since Benihana was not requesting their removal.

I am truly shocked at how this was handled. We were there to celebrate my husband's recent retirement from his service in the United States Army and at that point we were so disappointed in Benihana's mis-management of the situation that on sheer principal we left the restaurant even though our table was finally ready after having waited for an hour. I can honestly say that it is beyond my comprehension that this person that threatened to "beat my *** was not asked to leave the restaurant. I asked to be reimbursed for what we had spent to that point, to which Benihana obliged.

But then, to my further amazement, the manager on duty proceeded to tell me that he wanted me to know that he was doing "more than he had to", to which I was so stunned all I could say was that "he did less than I would have expected". I didn't simply want my money back for the appetizers!! I wanted to enjoy a night out and eat a meal with my family to celebrate my husband's well deserved retirement for serving our country!!! I have never been so insulted in my life!

I told this gentlemen, who incidentally ignored me and walked away from me when I requested his name, that Benihana did "far less than I expected" by not asking these thugs to leave. I will NEVER step foot into this Benihana restaurant again. I am seriously doubting I will ever visit ANY Benihana again. The purpose of this complaint is to alert Benihana Corporation.

Your restaurants have always been held, in my opinion, at the highest level of quality standards.

I have never been disappointed in my experience at ANY of your fine restaurants until tonight. I can only hope that you make any necessary corrections to ensure that you keep operating at the same high standards that your loyal, and long time guests have come to expect.

Reason of review: Poor customer service.

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Guest

Why couldn't you press charges for the threat of physical violence? Yes, it's very annoying to be out with another adult and find children in the bar, but physicals threats is not the answer and should not be tolerated.

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